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✱ Case Study 04
Manipal Hospitals — Smart Health Report.
A reimagined health report — turning dense PDFs into a calm, mobile-first narrative that patients actually read, understand and act on after a check-up.
Client
Manipal Hospitals
Year
2024
Role
UI/UX Designer
Focus
Patient Experience, Reports, Mobile
✱ Live Figma — interactive preview
Open in Figma Report length
−63%
Comprehension lift
+38%
Follow-up bookings
+19%
✱ Problem
Most patients leave a check-up with a 14-page PDF they never open. Critical findings get buried under reference ranges, units and disclaimers.
✱ Process
- 01
Co-read 30 real reports with patients across age groups
- 02
Defined a 4-layer hierarchy: headline → markers → guidance → details
- 03
Designed for the phone first — health reports are read on the move
- 04
Built a tone system that's reassuring without softening serious findings
✱ Outcome
Patients now finish reading their report, share it with family and book the right follow-up — turning a static PDF into a real patient-experience moment.
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